Service Technician

Greenville, SC


Our Service Technicians are the customers' primary contact and provide technical and commercial support. They build relationships and communicate inquiries to Engineering to investigate feasibility and cost of ownership.

 

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Responsibilities:

  • Serve as a single-point-of-contact for key accounts
  • Manage communication with head office
  • Develop and maintain relationships
  • Execute client services such as testing, implementation, training, and ongoing support (troubleshooting)
  • Generate revenue from new and existing customers
  • Promote awareness of new products and services
  • Collaborate with the Customer Support group in Engineering to provide solutions and quotations

Skills & Competencies:

·         Project and time management skills

·         Written and oral communication / presentation skills

·         Knowledge of injection molding and equipment

  • Build and maintain lasting relationships with corporate departments, key business partners, and other stakeholders

·         Create and edit sales materials and presentations

·         Ability to travel on a regular basis is a must

Education: Graduate of a post-secondary engineering-related program or mechatronics.

Experience:  3+ years of experience servicing machinery. Experience in the injection molding industry is an asset.

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