Inside Sales/Customer Service Representative

N.Augusta, GA

My client produces non-woven needle felt for use in a variety of applications. Primary markets served are air and liquid filtration, geosynthetics, automotive and industrial. For filtration, non-woven filter media is the most commonly used technology to satisfy increasing emission control regulations in a wide range of industries, including power generation, cement, steel, asphalt, mining, food, and pharmaceutical. The Technical Nonwovens segment employs approximately ~1,000 employees and operates in South Carolina, Canada, Germany, the United Kingdom and China.

Job Summary:

Responsible for maintaining good verbal and written communication with customers informing them of:

Product designs and offerings

Product pricing

Delivery and shipping information

Supports customer problem solving activities and performs all customer service necessary for maintaining successful customer relations.

Duties and Responsibilities:

Inside Sales/Customer Service Representative reports directly to the Vice President of Sales

Responsible to maintain good verbal and written contact with customers informing them of

Product designs and offerings

Product pricing

Delivery and shipping information

Supports customer problem resolution activities

Supports the order entry, shipping and other customer service activities as required

Supports maintenance of Make and Hold programs

Supports and implements SFC policies, procedures, work instructions, including the SFC Quality Management System (QMS).

Performs other projects or assignments as directed by the V.P. Sales and Marketing

Other:

Must adhere to all company and location policies and safety rules

Must be able to work extended hours when required

All other duties as assigned

Education, Experience, Skills and Abilities Required for Consideration as a Candidate:

(If a degree is required it must be from an accredited institution)

2-4 year College Degree or similar work experience

Must be able to adapt to the existing plant culture and working in an inside office environment.

Good communicative skills (especially email and telephone) Must be phone friendly.

Excellent problem solving skills

Be a team player and strong contributor to the SFC team

Additional Education, Experience, Skills and Abilities Preferred:

(If a degree is required it must be from an accredited institution)

Competencies:

Customer Focus

Drive for Results

Creative Problem Solving

Interpersonal Relationships

Communication

Accountability

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