N.Augusta, GA
My client produces non-woven needle felt for use in a variety of applications. Primary markets served are air and liquid filtration, geosynthetics, automotive and industrial. For filtration, non-woven filter media is the most commonly used technology to satisfy increasing emission control regulations in a wide range of industries, including power generation, cement, steel, asphalt, mining, food, and pharmaceutical. The Technical Nonwovens segment employs approximately ~1,000 employees and operates in South Carolina, Canada, Germany, the United Kingdom and China.
Job Summary:
Responsible for maintaining good verbal and written communication with customers informing them of:
Product designs and offerings
Product pricing
Delivery and shipping information
Supports customer problem solving activities and performs all customer service necessary for maintaining successful customer relations.
Duties and Responsibilities:
Inside Sales/Customer Service Representative reports directly to the Vice President of Sales
Responsible to maintain good verbal and written contact with customers informing them of
Product designs and offerings
Product pricing
Delivery and shipping information
Supports customer problem resolution activities
Supports the order entry, shipping and other customer service activities as required
Supports maintenance of Make and Hold programs
Supports and implements SFC policies, procedures, work instructions, including the SFC Quality Management System (QMS).
Performs other projects or assignments as directed by the V.P. Sales and Marketing
Other:
Must adhere to all company and location policies and safety rules
Must be able to work extended hours when required
All other duties as assigned
Education, Experience, Skills and Abilities Required for Consideration as a Candidate:
(If a degree is required it must be from an accredited institution)
2-4 year College Degree or similar work experience
Must be able to adapt to the existing plant culture and working in an inside office environment.
Good communicative skills (especially email and telephone) Must be phone friendly.
Excellent problem solving skills
Be a team player and strong contributor to the SFC team
Additional Education, Experience, Skills and Abilities Preferred:
(If a degree is required it must be from an accredited institution)
Competencies:
Customer Focus
Drive for Results
Creative Problem Solving
Interpersonal Relationships
Communication
Accountability
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